UMAMI DM
Get an AYA Summer Club Day Pass For 2 with every Umami DM Order!
First-time users also receive a 10% discount! (Applied after all other discounts)
Umami DM x AYA Resort Campaign Terms & Conditions
Terms & Conditions: Umami DM x Aya Resort
- Eligibility: The Umami DM x AYA Resort offer is valid on all orders placed via the Umami DM service on WhatsApp or Instagram only. It is not valid for orders placed through other platforms. This offer is valid only for Umami DM users who have consented to Umami DM’s privacy policy.
- Offer Validity: The offer is valid from the 26th of May 2026 until the 31st of August 2026 (inclusive). Users will receive an AYA Resort Summer Club Day Pass for 2 people, valued at €40, with each order placed during the campaign period.
- Redemption of the Pass: The AYA Resort Summer Club Day Pass can be redeemed at AYA Resort by presenting the Umami DM order number at the hotel reception. The pass is valid for entrance access only. The pass is valid for 14 days from the date of the qualifying order. Any unused passes after the 14-day period will automatically expire.
- AYA Resort Access Conditions: The AYA Resort Summer Club Day Pass includes full-day access to the AYA Resort pool area from 11:00 until 19:00. AYA Resort is an adults-only hotel and access is strictly limited to guests aged 20 and above. Outside food and beverages are not permitted within the hotel premises.
- Non-Transferable: The AYA Summer Club Day Pass cannot be exchanged for cash, transferred, resold, or substituted for any other service or benefit.
- No Order Limit: There is no limit to the number of qualifying orders a customer may place during the campaign period. Each qualifying order is eligible to receive one AYA Summer Club Day Pass for 2 people.
- First-Time Users: First-time users will receive a 10% discount on their order, in addition to the AYA Resort Summer Club Day Pass included with each order.
- Delivery Area: Umami DM is only obliged to deliver to addresses within its designated postcode coverage area. You will be notified if your delivery address falls outside of this area before you place your order.
- Delivery Times and Delays: While Umami DM strives to ensure timely delivery, delivery times may vary depending on location, order volume, or other factors outside our control. Umami DM is not responsible for delays caused by external factors such as weather or traffic.
- Modification or Cancellation of the Offer: Umami DM and AYA Resort reserve the right to modify, suspend, or cancel this offer at any time without prior notice. Any changes will be communicated through the official Umami DM platforms.
- General Conditions: Umami DM and AYA Resort reserve the right to refuse redemption of the offer in cases of misuse, fraudulent activity, or failure to comply with these Terms & Conditions.
SCAN QR CODE OR CLICK LINK TO ORDER!
Send the word DM in chat to initiate your order
FAQs
How does Umami DM AI-powered ordering service work?
Our service allows you to order your favourite Umami Sushi & Pan Asian dishes quickly and conveniently through WhatsApp and Instagram DMs (direct messages). Scan the QR code or click the link for WhatsApp or Instagram available on our website www.umamiasian.com, start a chat by typing the word DM, select your items from the menu, and confirm your order and proceed to payment to complete it. Our AI assistant and Umami agent will guide you through the process step by step. You may order for delivery, for take away, or for dine through our table order service. Pre-orders are also available through Umami DM (please note these are possible only two days in advance).
Do I need to download an app?
No, you don’t need to download anything! Just chat with us on WhatsApp or Instagram, and you’re all set to order.
How do I pay for my order?
We accept Visa, Mastercard, and other digital payments through JCC’s secure payment gateway, card or cash on delivery.
Can I customize my order?
Yes! You can customize your meal by selecting available options. If the restaurant cannot accommodate your request, we will inform you.
How do I track my order?
Once your order is placed, you will receive a confirmation with an estimated delivery time. You can also check updates by messaging our Umami agents with your order number.
What if I have dietary restrictions or allergies?
You can specify dietary restrictions in the chat (notes section). We will pass this information to the restaurant.
My order is taking too long. What should I do?
We’re sorry for the delay! Please message our Umami DM agent through the chat you used to place your order for a status update or contact our call centre on 70002027 if there’s a significant delay.
My order is incorrect. What should I do?
We apologize for any inconvenience caused! Please send a photo of your order along with the details of the issue and our team will work on resolving it.
My food arrived cold. What should I do?
Please send us a direct message with your order number and details, through the chat you used to place your order, and we’ll coordinate with the restaurant to resolve the issue.
Can I cancel my order after payment?
Please send us a direct message with your order number and details, through the chat you used to place your order, and we’ll coordinate with the restaurant to resolve the issue.
I was charged incorrectly. How do I get a refund?
Please provide a screenshot of the incorrect charge, and our support team will investigate and process any necessary refunds.
Do you offer discounts or promo codes?
Yes! Follow us on Instagram, check your Umami DM WhatsApp chat for any offers or check Umami DM on www.umamiasian.com to receive updates on exclusive discounts and promotions.
First-time users can also enjoy a 10% discount on their first order. The 10% discount applies to the total order value after all other discounts and applicable taxes, and before the delivery charge of €3 (three euros). The delivery charge of €3 (three euros) is applied to all orders.
Terms and Conditions apply.
Is there a minimum order value for delivery?
What is the delivery charge?
The delivery charge is €3.
