UMAMI DM
 
UMAMI DM is an innovative service (AI-powered Ordering Service) that enables you to order your favourite Umami Sushi and Pan Asian dishes for take away, delivery or even while you are in the restaurant, simply by sending a DM (direct message) via WhatsApp or Instagram. 
 
Using the UMAMI DM service, you can enjoy free delivery on all orders until the 28th of February 2026.
First-time users also receive a 10% discount!

Terms & Conditions: Free Delivery


1. Eligibility: The Free Delivery offer is valid on all orders placed via Umami DM service on WhatsApp or Instagram only. It is not valid for orders placed through other platforms. The offer is applicable only when ordering for delivery. This offer is valid only for Umami DM users who have consented to Umami DM’s privacy policy.
2. Offer Validity: The offer is valid from the 7 th of January 2026 until the 28 th of February 2026 (inclusive). All orders must be placed during Umami DM operating hours to qualify.
3. Cannot Be Combined: The Free Delivery offer cannot be combined with any other promotional offer, discount voucher, or coupon. First time users will also be eligible to a 10% discount on their order.
4. Non-Transferable: The Free Delivery offer cannot be exchanged for cash or any other form of credit.
5. No Order Limit: There is no limit to the number of orders a customer can place using the Umami DM service during the offer’s validity period.
6. Delivery Area: Umami DM is only obliged to deliver to addresses within its designated postcode coverage area. You will be notified if your delivery address falls outside of this area before you place your order.
7. Modification or Cancellation of the Offer: Umami DM reserves the right to modify, suspend, or cancel these offers at any time without prior notice. Any changes will be communicated through the Umami DM platforms.
8. Delivery Times and Delays: While Umami DM strives to ensure timely delivery, delivery times may vary depending on location, order volume, or other factors outside our control. Umami DM is not responsible for delays caused by external factors such as weather or traffic.

SCAN QR CODE OR CLICK LINK TO ORDER!
Send the word DM in chat to initiate your order
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FAQs

Our service allows you to order your favourite Umami Sushi & Pan Asian dishes quickly and conveniently through WhatsApp and Instagram DMs (direct messages). Scan the QR code or click the link for WhatsApp or Instagram available on our website www.umamiasian.com, start a chat by typing the word DM, select your items from the menu, and confirm your order and proceed to payment to complete it. Our AI assistant and Umami agent will guide you through the process step by step. You may order for delivery, for take away, or for dine through our table order service. Pre-orders are also available through Umami DM (please note these are possible only two days in advance).

No, you don’t need to download anything! Just chat with us on WhatsApp or Instagram, and you’re all set to order.

We accept Visa, Mastercard, and other digital payments through JCC’s secure payment gateway, card or cash on delivery.

Yes! You can customize your meal by selecting available options. If the restaurant cannot accommodate your request, we will inform you.

Once your order is placed, you will receive a confirmation with an estimated delivery time. You can also check updates by messaging our Umami agents with your order number.

You can specify dietary restrictions in the chat (notes section). We will pass this information to the restaurant.

We’re sorry for the delay! Please message our Umami DM agent through the chat you used to place your order for a status update or contact our call centre on 70002027 if there’s a significant delay.

We apologize for any inconvenience caused! Please send a photo of your order along with the details of the issue and our team will work on resolving it.

Please send us a direct message with your order number and details, through the chat you used to place your order, and we’ll coordinate with the restaurant to resolve the issue.

Please send us a direct message with your order number and details, through the chat you used to place your order, and we’ll coordinate with the restaurant to resolve the issue.

Please provide a screenshot of the incorrect charge, and our support team will investigate and process any necessary refunds.

Yes! Follow us on Instagram, check your Umami DM WhatsApp chat for any offers or check Umami DM on www.umamiasian.com to receive updates on exclusive discounts and promotions. 

First-time users can also enjoy a 10% discount on their first order. The 10% discount is applicable only on the total value of the order, including all taxes, before the delivery charge of €3 (three euros). The delivery charge of €3 (three euros) is applied to all orders.

Terms and Conditions apply.

No there is no minimum order value for delivery.
The delivery charge is €3. Please note that from the 7th of January 2026 until the 28th of February 2026, we are offering free delivery on all orders.
Yes, you can enjoy all your favourite dishes through our Umami DM service.
Yes, you may save as many delivery addresses as you wish in your Profile.
In case you chose the wrong delivery address or wrong pick-up point please chat with us through the chat you used to place your order for a delivery or pick-up address update.