UMAMI DM
Using the Umami DM service, you can enjoy 10% off all orders until the 30th of November 2026, inclusive.
With orders of €30 or more placed through Umami DM, you enter the draw to win 1 of 10 €100 Umami vouchers. Valid until November 30th 2026, inclusive.
Umami DM 10% Discount on all Orders Terms & Conditions
Terms & Conditions: 10% Discount on all Orders
1. Eligibility: The 10% Discount offer is valid on all orders placed via Umami DM service on WhatsApp or Instagram only. It is not valid for orders placed through other platforms. This offer is valid only for Umami DM users who have consented to Umami DM’s privacy policy.
2. Offer Validity: The offer is valid from the 12th of October 2026 until the 30th of November 2026 (inclusive). All orders must be placed during Umami DM operating hours to qualify.
3. Cannot Be Combined: The 10% Discount offer cannot be combined with any other promotional offer, discount voucher, or coupon.
4. Discount Application: The offer is applicable only on the total value of the order, including all taxes, before the delivery charge of €3 (three euros). The delivery charge of €3 (three euros) is applied to all orders.
5. Non-Transferable: The 10% Discount offer cannot be exchanged for cash or any other form of credit.
6. No Order Limit: There is no limit to the number of orders a customer can place using the Umami DM service during the offer’s validity period.
7. Delivery Area: Umami DM is only obliged to deliver to addresses within its designated postcode coverage area. You will be notified if your delivery address falls outside of this area before you place your order.
8. Modification or Cancellation of the Offer: Umami DM reserves the right to modify, suspend, or cancel these offers at any time without prior notice. Any changes will be communicated through the Umami DM platforms.
9. Delivery Times and Delays: While Umami DM strives to ensure timely delivery, delivery times may vary depending on location, order volume, or other factors outside our control. Umami DM is not responsible for delays caused by external factors such as weather or traffic.
Competition Terms & Conditions
Terms & Conditions: Competition
1. Eligibility
This competition is open to individuals aged 18 or over who reside in the Republic of Cyprus. Employees of Umami Sushi and Pan Asian, its affiliated companies, subsidiaries or any other parties professionally connected with this competition, including family members of the aforementioned are not eligible to participate.
2. Competition Period
The competition will run from 2 November 2026 until 30 November 2026, both inclusive.
3. How to Enter
To enter, customers must place an order through the Umami DM ordering service (via WhatsApp or Instagram) with a minimum spend of €30 (participants must ensure their order total, after applicable discounts and including any delivery charge, is at least €30) during the competition period. Each qualifying order counts as one entry. Multiple entries are permitted provided that each entry corresponds to a separate qualifying order.
4. Prizes
Ten (10) winners will each receive a €100 Umami voucher, redeemable through Umami DM for orders in Umami Sushi and Pan Asian stores in Kiti, Metropolis Mall, Strovolos, Germasogeia and Polemidia. Prizes are non-transferable, non-refundable and cannot be exchanged for cash or any other alternatives. Once the prizes have been handed over to the winners, Umami Sushi & Pan Asian accepts no responsibility or liability for any loss, theft, or damage to the vouchers.
5. Winner Selection & Notification
Winners will be randomly selected on a weekly basis throughout the competition period, with the final selection taking place following the end of the competition on 30 November 2026. All eligible entries received during the competition period will remain in the draw until the final selection. Each qualifying order will have the opportunity to be selected in any of the weekly draws, regardless of the date the order was placed.
Ten (10) winners will be selected in total, each receiving a €100 Umami voucher. Winners will be contacted by telephone using the contact details provided during their order. If a selected winner does not respond within 72 hours of initial contact, Umami Sushi and Pan Asian reserves the right to select an alternate winner.
6. Data Usage
By entering the competition, participants consent that their name may be published on Umami Sushi & Pan Asian’s social media channels if selected as a winner. Personal data will be used solely for the administration of this competition and in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Cyprus data protection laws. For more information about how we handle personal data, please refer to our Privacy Policy.
7. General Terms
Umami Sushi & Pan Asian reserves the right to amend, suspend, or terminate the competition at any time without prior notice, due to events outside its reasonable control (e.g. fraud, technical failures, or other unforeseen circumstances). By placing a qualifying order during the competition period will be considered as acceptance of these Terms & Conditions in full. Umami Sushi & Pan Asian accepts no liability for entries not received or incomplete due to technical or connectivity issues.
8. Withdraw
Customers who do not wish to participate in the competition may request to be excluded by sending a direct message to Umami Sushi & Pan Asian via WhatsApp or Instagram during the competition period. Their order will remain valid, but their entry will be removed from the prize draw.
9. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Cyprus. Any disputes arising in connection with this competition shall be subject to the exclusive jurisdiction of the Cyprus courts.
SCAN QR CODE OR CLICK LINK TO ORDER!
Send the word DM in chat to initiate your order
FAQs
How does Umami DM AI-powered ordering service work?
Our service allows you to order your favourite Umami Sushi & Pan Asian dishes quickly and conveniently through WhatsApp and Instagram DMs (direct messages). Scan the QR code or click the link for WhatsApp or Instagram available on our website www.umamiasian.com, start a chat by typing the word DM, select your items from the menu, and confirm your order and proceed to payment to complete it. Our AI assistant and Umami agent will guide you through the process step by step. You may order for delivery, for take away, or for dine through our table order service. Pre-orders are also available through Umami DM (please note these are possible only two days in advance).
Do I need to download an app?
No, you don’t need to download anything! Just chat with us on WhatsApp or Instagram, and you’re all set to order.
How do I pay for my order?
We accept Visa, Mastercard, and other digital payments through JCC’s secure payment gateway, card or cash on delivery.
Can I customize my order?
Yes! You can customize your meal by selecting available options. If the restaurant cannot accommodate your request, we will inform you.
How do I track my order?
Once your order is placed, you will receive a confirmation with an estimated delivery time. You can also check updates by messaging our Umami agents with your order number.
What if I have dietary restrictions or allergies?
You can specify dietary restrictions in the chat (notes section). We will pass this information to the restaurant.
My order is taking too long. What should I do?
We’re sorry for the delay! Please message our Umami DM agent through the chat you used to place your order for a status update or contact our call centre on 70002027 if there’s a significant delay.
My order is incorrect. What should I do?
We apologize for any inconvenience caused! Please send a photo of your order along with the details of the issue and our team will work on resolving it.
My food arrived cold. What should I do?
Please send us a direct message with your order number and details, through the chat you used to place your order, and we’ll coordinate with the restaurant to resolve the issue.
Can I cancel my order after payment?
Please send us a direct message with your order number and details, through the chat you used to place your order, and we’ll coordinate with the restaurant to resolve the issue.
I was charged incorrectly. How do I get a refund?
Please provide a screenshot of the incorrect charge, and our support team will investigate and process any necessary refunds.
Do you offer discounts or promo codes?
Yes! Follow us on Instagram, check your Umami DM WhatsApp chat for any offers or check Umami DM on www.umamiasian.com to receive updates on exclusive discounts and promotions.
Is there a minimum order value for delivery?
What is the delivery charge?
The delivery charge is €3.
